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Wishlist Contact Account
Currency: USD

FAQS

Table of Contents


How do I shop online?

  • Where do I start?
    You can simply start by browsing through our extensive range of ensembles and gifts! Once you see something you like, click on the "Add to Cart" button. When you're ready to complete your order, proceed to checkout and fill out the required forms. While placing your order, you will be asked to input some personal details and contact information, as well as an optional gift message, delivery date and delivery instructions for our team. This will all help us in fulfilling your order and keeping in contact with you.
  • What countries do you deliver to?
    We deliver worldwide through a global network across 180+ countries. We bring gifting services to the doorsteps of even the most remote cities.
  • Where are you located?
    Our operations are located at #18 Salazar Street St. James, Trinidad, West Indies.

I have questions about my account.

  • What is my account?
    My Account allows you to recall your personal information when visiting us next time, making it faster to place future orders. You can also view your order details through the Account section.
  • How do I register?
    Registering an account is easy. To register, just click here.
  • How do I amend my account details?
    To amend any of your account details, log in, click on the "Account" icon from the site's header and you'll see your personal information and an option to edit it.
  • What does your newsletter provide?
    Our newsletter will provide you with updates about upcoming holidays, special promotions and even discount codes for savings.

I have questions about payment.

  • What mode of payments do you accept?
    Flowers and Decor by Sean Limited currently accepts payments only though credit cards with a MasterCard and Visa logo on it. Unfortunately, we don’t offer any other mode of payments such as bank transfers, American Express or PayPal. We do however, intend to add other payment options to our services; and will surely notify our customers once we have started.
  • Which currency you will charge my credit card?
    Product prices on our website may be quoted in USD and TTD depending on your choice however, all transactions are done in Trinidad and Tobago Dollars.
  • Are there any additional fees or taxes on my online order with you?
    Flowers and Decor by Sean Limited does not charge anything extra other than the final price mentioned on our website. There are no hidden costs, taxes or foreign-transaction fees associated with your purchases on Flowers and Decor by Sean Limited.
  • When will my credit card actually be charged for my order?
    Only when your order has sucessfully been delivered will we take payment. The money will be taken from your account will be placed in a “pending” status until we have fulfilled your order.
  • How secure are my credit card details?
    The Flowers & Decor by Sean website is an HTTPS secure website. Through our SSL certificate, all the data our customers send to us is encrypted and this will ensure that any sensitive information cannot be captured during transmission by any bad actors. In addition, our customers' credit card numbers are not stored on our servers and the handlings of your credit card information in regards to payment meet PCI-compliant standards.
  • Do you send me an invoice/receipt?
    Once your order is placed successfully, we immediately send you an "Order Confirmation" in addition to an invoice once your order is completed. These documents can be printed and act as your invoice/receipt.

I have questions about products and product customization.

  • Do you offer customization of products?
    We realize how important it is for you to send customized arrangements. However, we don’t offer customization at this moment. We are extremely sorry for that. We do intend to add it later to our service and we will notify our customers when it becomes available. You can visit our Florist Design Selection and let our expert florist choose the freshest, seasonal flowers available in the flower shop. When you choose a florist's design, you set a budget and our florist's creativity will run wild, and the results are simply gorgeous. Whatever the occasion, you can feel confident allowing one of our expert floral designers to create a made-to-order bouquet using their own signature style and flair. We take extra care to deliver only the finest bouquets and gifts and so would suggest selecting products displayed on our website.
  • Do you have add-ons with your products?
    All floral arrangements have the option of including wine, chocolates and a teddy bear.
  • Do your flowers come in a vase?
    Not all our arrangements/bouquets come in a vase unless otherwise stated in the product details. If you would like to send a vase with your chosen flowers, we suggest you select the vase as an add-on item.
  • How are the flowers packaged?
    All same-day delivered products will arrive beautifully presented in a stylish manner. All next-day courier delivered products will be beautifully presented in a stylish Flowers and Decor by Sean Limited vase or gift box. The impact of the flowers can be seen as soon as the box is opened. All flowers and gifts will be delivered with your personal message displayed on an attractive greeting card and sealed with an envelope.

I have questions about orders.

  • How do I know if my order has been placed?
    As soon as your order is placed successfully on www.flowersdecorbysean.com we immediately send you an "Order Confirmation" email. This email will have the complete order details.
  • Can I track my order?
    Yes. For NextDay courier delivered products; we send our customers an email with the complete tracking details. To track an order for hand delivered products; our customers can contact us through our contact us page.
  • How will I know when my order has been delivered?
    You get an invoice email confirming delivery and your credit card being charged as soon as your order is delivered. You also can confirm the delivery by contacting us on our contact us.
  • How can I change my order details?
    If you would like to change the details of an order you’ve recently placed, please contact our Customer Service as soon as possible at 1-868-622-4525, through our contact form or email us at info@flowersdecorbysean.com.
  • I am having difficulty placing my order, what should I do?
    If you experience problems placing your order online, please contact our front desk team at 1-868-622-4525, through our contact form or email info@flowersdecorbysean.com.
  • Can I specify the time of delivery?
    Flowers and Decor by Sean Limited offer a reliable and personal delivery services. While we make every effort to deliver your order on the requested date; we cannot give an exact time of delivery due to various circumstances. When ordering for a Same Day delivered product, you may use the "Special Instructions" box on the order form to request a particular time for your delivery. We will do our best to honor your request; however we do not guarantee it.
  • What time of day will my order arrive?
    Delivery times will vary by carrier, zip code and other factors effecting deliveries. As per our ‘standard delivery procedures’ orders are delivered any time during 8am to 6pm for home addresses and 8AM to 3:30PM (AST) for business addresses. Flowers and Decor by Sean Limited will do same day deliveries for orders received before 10:00AM - recipient’s time zone.
  • Can I include a personal message with my order?
    Yes. You can add your own personal message with every gift you send. However the personalized message should be no longer than 200 characters including spaces. We would request you to give the card message preferably in English Characters.
  • Can I order by phone?
    Yes - If you would like, but we prefer that all customers to place orders on the website to prevent any issues of miscommunication.
  • Can I send my order anonymously?
    Yes - Please enter NA in the sign name field and the recipient of your gift will only receive the card message without your signed name. Please note, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission. However, your recipient should be ready to accept the gift without the sign name. *We will not cancel or refund orders if the gift is refused by the recipient cause of missing sign name.
  • How much does it cost to have flowers delivered?
    We deliver to over 180+ countries worldwide through our global network of both local outlets and flower shops, our pricing is thus dynamic in nature and will depend on the region and country you are sending your order to. Shipping Starts at $15.68USD in Off Peak Seasons and Starts at $17.00USD in Peak Seasons. Please note depending on off route rural area’s shipping will differ in price - one of our support front desk staff will advise you as your order is placed.
  • Why does the price of flowers go up during Special Occasions?
    Like every other market, the prices of flowers are also largely dictated by supply and demand. For example, for Valentine’s Day, on average, more than 150 million roses are sold nationwide. This requires additional labor & cost at all levels of production. Also because of the volume of flowers delivered during seasonal times additional transportation and delivery costs are also needed. Each of these factors contributes to the proportionate cost of flowers during Valentine’s and other major floral occasions such as Easter, Mother’s Day and Christmas.
  • Can I see a picture of the arrangement I sent?
    We have a vast reach of local outlets globally and flower delivery shops through 180+ countries. With such a complex network it will be difficult for us to provide you with a picture of the arrangement sent. We are extremely sorry for that. However; be assured all our products are fresh, of high quality and all arrangements are filled to value.
  • How far in advance can I order an arrangement for delivery?
    We accept orders 2 months in advance.
  • What recipient details you need from me while placing the order?
    Flowers and Decor by Sean Limited offers a reliable and personal delivery services to recipients having a physical street addresses. To get your flowers and gifts delivered, we need a complete & correct physical street address of the recipient along with a working local phone number.
  • What if I don’t have the exact delivery address?
    In this case we would request you to select a Same Day product and provide a correct working number of the recipient. Also please enter all the address details you have. Our outlet will call the recipient to get the correct address. However, in such cases delivery will depend on when the recipient answers the call.
  • Do you have a retail location I can visit?
    We are located at #18 Salazar Street St. James, Trinidad, and yes, you can!
  • Where do your flowers come from?
    We deliver flowers through our finest local delivering outlets or flower shops. Some flowers are grown locally; some are imported throughout the world including Central America, South America, Europe, and the United States. Our local outlets or shops must meet our high standards for quality and consistency and are regarded as the finest in the industry. You can be sure that you are getting the best flowers in the world with every order!
  • Will my flowers look exactly like the pictures in the website?
    No. We try to be as accurate as possible, but there are often variations during the seasons, between the local outlets and shops, etc. The images are a very good approximation of the products’ shape and color, but some variation can be expected. It is important to note that the flowers and other products shown on our website are representative of color scheme, look and feel, overall style and value rather than a literal interpretation of the delivery.

I have questions about deliveries.

  • Do you deliver to APO, PO Box, Military, and Rural Route addresses?
    Currently, we can only offer same-day hand delivered products to such addresses. If you require an order to be delivered to an APO, PO Box, Military, Rural Route addresses then please provide the correct contact number (preferably a cell phone number) of the recipient. Our delivering outlet will call to take a physical street address and complete delivery.
  • Do you deliver to Business Addresses?
    Yes. For business deliveries please ensure you include the company’s full name, a full and correct address of the company and the correct name of the recipient. Orders delivered to a business address will be delivered to the reception at the address supplied. Signature of the person receiving the order will be accepted as proof of delivery and fulfillment of the order.
  • Do you deliver to Hospitals?
    Yes. However we would request you to include the recipient’s full name, the complete address of the hospital along with the ward name or room number. We would like to remind you that most of the hospitals do not allow deliveries right up to the recipient’s ward/room; for such cases the gift will be delivered to the reception. Signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order. Please also note that our outlet will check with the hospital before placing your order, because some hospitals no longer allow flower deliveries.
  • Do you deliver to Hotels?
    Yes we surely do. We recommend that you include the full address of the hotel, telephone number, recipients room number (if known) and name of the tour company (if applicable) for orders going to Hotel addresses. Orders to Hotel addresses will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.
  • Can you deliver to schools?
    Yes, but there are a few issues with deliveries to schools. We deliver them to the school office and it is the responsibility of the school to notify the recipient of their floral delivery. On occasion, schools may refuse the delivery. If this happens, we will notify you and attempt to get an alternate address for the recipient.
  • Do you deliver Funeral & Sympathy flowers?
    Yes. If your circumstances do not allow you to attend personally sending flowers is a wonderful and heartfelt way to let the bereaved know they are in your thoughts. While placing a funeral order we request you to include the deceased name, a contact number & name for the person accepting the delivery - for example name/number of a funeral director or a relative would be helpful for our outlet to make a successful delivery. If you require that your funeral tribute be delivered to a residential address it is best to make sure that there will be someone available to receive the delivery at the delivery address. For funeral orders we recommend that you place your order at least two working days prior to the required delivery date. Placing funeral orders in advance will leave sufficient time to allow our florists to create your specific tribute. We also recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased.
  • If I place an order for an arrangement, can it be delivered on the same day?
    Generally yes, we can accommodate same-day deliveries. We recommend you place an order for same-day delivered products listed on our site for a specific country. However the order is to be placed before 10:00am local time. There will be exceptions to this as deliveries are dependent on various logistic challenges which varies daily. We will do our absolute best to accommodate your same day request.
  • Do you deliver on Sundays and Public holidays?
    Flowers And Décor By Sean Ltd delivers Monday to Friday Between the hours of 8:00am-4:00pm and Saturdays 8:00am-1:00pm. If a customer has a special request to have an order be delivered on a Sunday or Public holiday – Flowers & Décor By Sean Ltd needs 1 week notice. Our International Floral Panther’s only deliver Monday to Saturday between the hours of 9:00am to 4:00pm.
  • Can I collect my flowers from the florist?
    Yes you can, simply select "Collect from Shop" as your shipping method during checkout. Please note that only residents of Trinidad and Tobago are allowed this selection.
  • Does someone need to be home to accept delivery?
    Yes they do, however, we use both local courier services and delivery personnel for all our delivered products and they do require a signature. The delivery person might leave the package on the recipient’s front porch if it’s safe and if the weather permits or leave the package with a neighbor if the recipient or family member is not at home.
  • What happens to my order when you attempt delivery and the recipient is not at home?
    If the recipient is not at their home when a delivery is attempted, we will do the following:
    1. The delivery person will measure the weather condition, if the weather permits he will leave it on the recipient’s front porch. If the weather is suitable and permitting the same. We leave it on the porch with a note. We also follow up with a phone call to the recipient to make sure that they received their gift. If a phone number is not provided for the recipient, we will call the sender and let them know of our attempted delivery.
    2. The delivery person will find a neighbor to accept the gift. They try up to 2 neighbors (one on each side of the recipient or one across the street) and if they find a neighbor who is willing to accept the gift, they will leave a tag on the front door of the recipient indicating where the delivery was left and what time they were there.
    3. If the delivery person is unable to find a neighbor and the weather is not appropriate for leaving flowers outside, they will leave a note on the door of the recipient’s home asking them to call us and schedule an appropriate delivery day/time. They then bring the arrangement back to the flower shop and will preserve the flowers as needed for the new delivery date/time as requested by the recipient. In some cases where the delivery has been attempted twice; the flower shop might ask the recipient to come in the flower shop and collect the flowers from the store.

What are your cancellation and refund policies?

  • What happens if I want to cancel my order?
    You can place a cancellation request within twenty-four (24) hours after the order has been placed. Since flowers are perishable items your cancellation request will first be sent to our local delivery outlet and your order will only be cancelled once we have a confirmation from them. It is important to note that Next Day delivered products are shipped a day before the delivery date and so can only be cancelled 2 days before the date of delivery. We also offer Same Day delivered products which can be cancelled a day before the date of delivery or on the same day. In any event we need to receive your cancellation request before the arrangement has been made and/or dispatched from our local shop. Cancellations will not be possible for orders that have already been made and/or dispatched from our local shop.
  • How do I get my money back since I've used a credit card?
    When you place an order with us; we only authorize your Credit Card and not actually charge it. If you cancel your order; we will reverse the authorization and your funds will reflect back into your Credit Card account balance. Unfortunately, all banks’ processes are different, and we are not able to say when the funds will be released. Most banks reverses the funds within 5-7 business working days, but that can vary slightly.
  • What if my flowers arrive later then the delivery date I selected?
    When it comes to delivering smiles, as stated on the company’s slogan “Putting Smiles On Everyone’s Faces”, we hate being late. Flowers and Decor by Sean Limited values just every occasion and promises to deliver your gift right on time. However, we are often affected by certain factors that are beyond our control. If, in any case, if we get late with the delivery we make every effort to find you a satisfactory resolution.
  • What is your refund policy?
    In the unlikely event you are unhappy with your product, please notify us within 24 hours of delivery. You may return the arrangement for a refund or request an exchange of product. To receive a refund, non-perishable products must be returned unused and in its original state within 2 days of delivery for a full refund of the cost of the item, less delivery fees. Hand-delivered floral product or gifts may be returned in its original state within 24 hours of delivery. To receive an exchange of goods, please notify us within 24 hours of the issue with the delivered arrangement and we will pick up and re-deliver another arrangement of equal or greater value at no additional cost to you. We will need to be provided the opportunity to pick up the product you are dissatisfied with prior to processing a redelivery. If you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy discount on your next purchase with us.
  • What if the flowers I ordered are not available?
    Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Also many flowers are seasonably available and this may vary depending on region and country. Therefore, sometimes, our local outlet or florist may need to substitute flowers or other items to ensure a timely delivery. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value. In a single-flower arrangements, such as an all Rose bouquet, or Orchids, we will make every attempt to match the flower type, but may substitute with another color. It is important to note that the flowers and other products shown on our website are representative of color scheme, look and feel, overall style and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards.
  • What can I do if I am not happy with the flowers that were delivered?
    If your flowers are delivered in poor or damaged condition (not of satisfactory quality), you are entitled for a re-delivery or a refund. We suggest you take a photo of the flowers delivered and email the same to us at info@flowersdecorbysean.com as soon as possible.

How do I care for my flowers?

  • How do I make my flowers last longer?
    The best and easiest way to keep your flowers fresh is to always keep the water level of the container, vase or basket as full as possible. They not only take up water through the end of their stems, but also through the sides of the stems as well. Keep your bouquet in a cool location, away from direct sunlight and electronic appliances that give off heat. With each bouquet we include a complimentary packet of floral preservative. Simply follow the directions on the back of the packet to help extend the life of your flowers.