Flowers & Décor By Sean and its partners make every effort to offer and deliver the widest selection of the best floral arrangements and gift baskets. Due to different seasons and the perishables nature of flowers, the exact flowers, containers, or gift accessories may be temporarily unavailable in a region to which they are being delivered. In the rare cases when that happens, Flowers & Décor By Sean will substitute flowers and/or accessories to create an arrangement or gift basket of a similar design and of equal value.
Flowers & Décor By Sean caters to over 190 countries. Due to the effort and logistics , Flowers & Décor By Sean request that if you need to cancel an order, please do so 5 working days before the scheduled delivery.
If the recipient is not at the delivery address during delivery , we use our best judgment on the safety of the delivery, and will leave the flowers and/or hampers and/or gift items with a neighbor or leave a door tag and/or voice mail , asking the recipient to coordinate pick up or delivery of the flowers and/or hampers and/or gift items. In any case , we will make our best efforts to get your flowers and/or hampers and/or gift items delivered to their intended recipients.
Flowers & Décor By Sean will make every effort to deliver the floral arrangement and/or gift baskets on the requested date. Unfortunately, due to various circumstances, we are unable to guaranteed a delivery time.
If you have a complaint with any of our products or services, please do not hesitate to report the issue to us. If the issue is reported within 48 hours of the requested delivery date , preferably with a photograph of the delivered product, we will make every effort to correct any problems to your satisfaction.
Flowers & Décor By Sean requests that you always provide the correct physical street address, including apartment number, business name, suite, street name, and ZIP code, when placing an order.
If the delivery service is given an incorrect address, the service may incur costs to find the correct information. Sometimes that fee is passed on to Flowers & Décor By Sean . If that happens, we will charge your credit card any applicable fee of up to $15.00 usd with out first notifying you.
If you need to cancel an order due to an error on your part, we may need to incur costs with our partners or our suppliers . In that situation, Flowers & Décor By Sean will charge you an additional surcharge of up to $15.00usd to cover any of our costs.